Privacy Policy

1. Introduction

TT Does It All LLC ("we," "us," or "our") operates the website at ttdoesitall.com and provides hair extension services, client consultations, education, digital products, and related business communications. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, book appointments, or communicate with us.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, and email address provided when booking, submitting a form, or contacting us.
• Booking information — appointment type, date, time, and service preferences.
• Payment information — processed through third-party platforms; we do not store full payment details.
• Communications — messages, inquiries, or feedback you send to us.
• Website usage data — pages visited, browser type, and general usage patterns collected through analytics tools.

3. How We Use Information

We use the information we collect to:

• Schedule, confirm, and manage appointments
• Send appointment reminders and service-related communications
• Process deposits and payments
• Respond to inquiries and provide client support
• Deliver digital products and educational content
• Improve our website and services
• Support internal business operations and scheduling

4. Appointment and Service Communications

When you book an appointment with TT Does It All LLC, we may use your contact information to send confirmation messages, reminders, follow-up communications, and service-related updates. These communications are directly related to your appointment or service and are not marketing messages unless you have separately opted in to receive promotional content.

5. Text Messages (SMS)

If you check the text message box when you book, TT Does It All LLC will text you about your appointment. That means your booking confirmation, appointment reminders, and any changes to your appointment. Message frequency varies, usually 1 to 4 texts per appointment. Msg & data rates may apply. Reply HELP for help, or reach me at (816) 866-3657 or [email protected]. Reply STOP to opt out at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are never sold, rented, or shared with anyone. I only use service providers, like my booking and texting platforms, to send the texts you asked for.

6. Email Communications

We may send emails related to your appointment, booking confirmation, service updates, or digital product delivery. If you have opted in to receive newsletters or promotional emails, you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at [email protected].

7. Payments and Booking Platforms

Appointments and deposits are processed through third-party booking and payment platforms, including Acuity Scheduling and GoHighLevel. These platforms have their own privacy policies and security practices. We encourage you to review their policies. We do not store your full payment card details on our systems.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site. This data is used in aggregate form to improve the website experience and is not used to personally identify individual visitors. You may adjust your browser settings to decline cookies, though some site features may not function as intended.

9. How Information Is Shared

We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services — only to the extent necessary to perform those functions. We may also disclose information when required by law or to protect our rights and the safety of others. None of the sharing in this section includes text message opt-in data or consent. That information is never shared with third parties.

10. Data Security

We take reasonable steps to protect the information you provide to us. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to use caution when sharing personal information online.

11. Your Choices

You may contact us at any time to request access to, correction of, or deletion of your personal information. To opt out of SMS messages, reply STOP to any message we send. To opt out of email communications, use the unsubscribe link in any email or contact us directly.

12. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove that information.

13. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

14. Facebook & Instagram Messaging Integration

TT Does It All LLC uses a private intake system called the Concierge Intake app, which is connected to our Facebook Page and Instagram Business account via the Meta Messenger Platform and Instagram Messaging API. This integration allows us to receive and manage inbound messages from clients and prospective clients through Facebook Messenger and Instagram Direct.

When you send a message to our Facebook Page or Instagram account, the following may occur:

• Your message content and sender information (such as your name and platform user ID) may be received and processed through our intake system via a Meta webhook.
• Messages may be reviewed and classified using AI-assisted tools to help organize and prioritize incoming inquiries. All AI-assisted classifications are reviewed by the owner before any response is sent.
• Responses sent through the Concierge Intake system are owner-reviewed and approved before delivery.
• Message data is used solely for customer communication, appointment inquiries, and lead management. It is not used for advertising or sold to third parties.

By sending a message to our Facebook Page or Instagram account, you acknowledge that your message may be processed through this system. If you do not wish for your messages to be processed in this way, please contact us directly by email or phone instead.

Our use of the Meta Messenger Platform and Instagram Messaging API is governed by Meta's Platform Terms and Policies. We do not use these integrations to send unsolicited messages or for purposes outside of direct customer communication and lead management.

15. User Data Deletion Requests

You have the right to request deletion of personal information we hold about you, including any messages or data received through Facebook Messenger, Instagram Direct, our website forms, or other communication channels.

To submit a data deletion request:

• Email us at [email protected] with the subject line "Data Deletion Request".
• Include your name and, if applicable, the platform (Facebook, Instagram, website) through which you contacted us.
• We will process your request within a reasonable timeframe and confirm when deletion is complete.

You may also visit our dedicated Data Deletion Request page for step-by-step instructions.

16. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

TT Does It All LLC · Owner: LaToya Kelly
Email: [email protected] · [email protected]
Text: (816) 866-3657 · St. Louis, MO